Insurance has long been viewed as a luxury rather than a necessity in many parts of Africa. For decades, limited awareness, paperwork-heavy processes, and affordability barriers have kept millions from accessing the protection they deserve.

However, today, the tide is turning and increasingly, technology is at the heart of this transformation.

At Lami, we believe digital inclusion is not just about convenience. It’s about empowerment; giving every individual and business, regardless of location or income level, the ability to access financial security.

Bridging the Protection Gap

Africa has one of the lowest insurance penetration rates in the world,  averaging below 3%. Yet, the continent also has one of the fastest-growing mobile and internet user bases. By leveraging technology, insurtechs like Lami are bridging the gap between insurers and consumers through:
– Mobile-based platforms that let users buy, manage, and renew insurance anytime, anywhere.
– Digital payments that remove the need for cash and complex paperwork.
– Simplified on-boarding through digital KYC and instant quotes.

This accessibility is helping millions get protected, many for the first time

Empowering Agents and Partners

Technology doesn’t replace people, it empowers them.
With digital tools, insurance agents and partners can now generate instant quotes and issue policies in minutes, track renewals, claims and customer interactions in real-time and serve more clients efficiently even in remote areas. This human-plus-tech approach is redefining customer experiences and building trust in the insurance ecosystem.

Driving Financial Inclusion Through Innovation

Digital insurance is more than convenience, it’s a driver of financial inclusion. By digitizing the entire insurance value chain, companies like Lami are helping low-income earners and small businesses access products previously out of reach.

For instance, micro-insurance products can now be distributed via mobile apps or through partnerships with fin-techs, tel-cos, and e-commerce platforms, meeting customers exactly where they are.

The Road Ahead

As Africa continues its digital revolution, inclusive insurance will become a key pillar of economic resilience. At Lami, we’re building that future, one policy, one partner, and one innovation at a time.

Digital inclusion isn’t just changing how insurance works; it’s changing who it works for.
By breaking barriers through technology, Africa is taking bold steps toward a world where protection is a right, not a privilege, and Lami is proud to lead that journey